Be sure it's genuine

The only way to be sure you're buying a genuine product is to buy directly from a reputable authorised reseller. Bob Browns HiFi is the oldest HiFi specialist in New Zealand and therefore you can be assured that we will stand behind our product. All products purchased by consumers directly from Bob Browns HiFi, whether online, by telephone or in a store are genuine and carry the limited warranties extended by the manufacturer.

 

Buying from unauthorised resellers is risky. Unless the reseller provides a receipt showing purchase from an authorised reseller, the products carry no warranty. Moreover, products purchased from unauthorised resellers may be counterfeit or stolen goods, and if you attempt to resell such products, you may be subject to significant civil liability and/or criminal penalties.

 

 

Watch out for counterfeit products

 

There are growing numbers of counterfeit products in the marketplace. Specifically high value items such as Bose products purchased on Trademe or Ebay have been indentified as counterfeit.

 

In some cases, sellers located in China claim to be selling genuine "OEM" headphones, but these products are fake. Typically, these products are sold at a fraction of the price that Bose and its authorised resellers are offering. The counterfeit products do not meet the high standards of performance found in genuine products.

 

Regards,

 

Bob Browns HiFi